- Peer review has continued to be used by network and non-network facilities.
- Conducted an annual Patient Satisfaction Survey for the seventh year.
- Offered a semi-annual Patient Satisfaction Survey.
- Conducted a Physician Survey with a 70% rate of return.
- Offered three medical educational sessions.
- Offered one Lunch and Learn meeting and four Clinic Manager Round Table.
- Coordinated a Limited Radiology Class for X-ray Technicians with Connie Lyons.
- Re-negotiated contract with Regional Care, Inc., a third party payer, for the local hospital employees with a new fee schedule.
- Re-negotiated contract with Mutual of Omaha with an increase in the fee schedule on November 1, 2004.
- Communicated to SERPA members through five SERPA Express newsletters.
- Presented at the Office Rural Health Policy (ORHP) annual meeting in Chicago on the networking grant.
- Collaborated on the Evidence Based Medical Quality Indicators for peer review with BryanLGH.
- There were 68 SERPA members in 2004.
- SERPA physicians developed stronger relationships with local business through local coalitions.
- SERPA physicians conducted physicals and read Pulmonary Function Tests on the RCCN Mobile Screening Unit.
- The SERPA website was redesigned.
- SERPA provided subgrants to the local healthcare providers for Diabetes.
- 3 staff were CAOHC Certified for Hearing Testing.
- 2 staff were NIOSH trained for Pulmonary Function Testing.
- Applied for four grants.
- Assisted clinics in developing proposals for Nebraska Department of Corrections.
- Group purchasing including AmSan - Nogg Chemical and paper.
- Negotiating with PPA on possible joint ventures.
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